Frequent questions

SHOPPING

1. How to buy on the website?
   
   

You choose the items you liked, fill out your shipping information, then choose the payment method and finally complete your order. You can see the step by step here.

2. What payment methods can I use to purchase through the website?

You can pay with a credit card, debit card with PSE, Nequi or Daviplata, Rappipay, in cash via Baloto, Efecty or paying on delivery (if applicable in your municipality).

3. What happens if I don't make the payment with Efecty or Vía Baloto within 48 hours?
   
   

If you do not pay for your order within 48 hours, it will be automatically cancelled.

4. Can I change the payment method for my order?

It is not possible to change the payment method of an order, but if you chose cash payment via Baloto or Efecty, or cash on delivery, you can write to us on WhatsApp 322 899 5186 to cancel the order and you can place a new one with the method you prefer.

SHIPPING

1. Are all shipments free?

No, we have free shipping for purchases over $150,000, SALE clothing does have a shipping cost. and purchases less than this amount.

2. How much does shipping cost to my address?

The shipping value is reflected on the payment screen, generally it is 13,000 to all of Colombia.

3. How long does it take to ship to my address?

Shipping time takes depending on the city or municipality you are in, generally 8 business days.

4. Do you have same day shipping?

If you are in the city of Medellín Col, or its metropolitan area, if it is possible on the same day, otherwise it is not possible.

5. What cities do orders arrive in?

We have shipments to 98% cities and municipalities of the country (COLOMBIA), and international shipments.

6. Which carrier will bring my order?

We will send your order by Domina, Inster rapidismo, Envia or Coordinadora depending on the city or municipality where you are.

7. If my order arrives and I am not at the address, what can I do?

You can write to us on WhatsApp 322 899 5186 and we will help you schedule a new delivery for your order.

8. How can I find out the tracking number of my order and how to track it?

You will receive the tracking number by email or WhatsApp once we send your order. and we will give you instructions to track it.

• If your tracking number starts with 85 your order was sent by DOMINATE TOTAL DELIVERY Click to track

• If your guide number starts with 03 Your order was sent by ENVIA Click to track

• If your guide number starts with 24 Your order was sent by INTER RAPIDÍSIMO Click to track

GENERAL:

1. How can I buy wholesale?

We only sell wholesale in international sales in Colombia, we do not have wholesale sales.

Note:

If you have any other questions or news about your order (change of address, cell phone number or person who receives it) you can write to us on WhatsApp 322 899 5186 and we will help you immediately.